Support is built around shared knowledge and clear communication. For most questions, troubleshooting, and implementation guidance, we encourage starting with the Siperb Discussion page. This is where common issues are addressed, best practices are shared, and solutions are visible to the entire community — often resulting in faster answers and better long-term documentation.
If your issue is specific to your account, environment, or requires private investigation, you can also raise a support ticket through our ticketing system. This ensures sensitive information stays secure and allows our team to assist you directly when needed.
By combining open discussion with private support where appropriate, we’re able to provide responsive help while continuously improving the platform for everyone.